Behind the scenes at...
Despair Inc.m last night on NightLine.
That was fun.
As their website says..."A company that would create dissatisfied customers in the process of exploiting demoralized employees while selling overpriced and ineffective products to remediate the problems caused by the very process itself." And we got to meet them. I should watch NightLine more often. (I still think it's all Ted Koppel talking about the Iranian hostage crisis.)